Effective Date: May 16, 2026
Last Updated: July 23, 2026
This Privacy Policy explains how Utopia Technology, LLC ("Leyo," "we," "us," or "our") collects, uses, shares, retains, and protects information when you use Leyo's mobile applications, websites (including leyo.ai and related Leyo domains), translation tools, Leyo Meet, AI features, communication tools, content, and related services (collectively, the "Services").
Leyo is built to help people learn, communicate, travel, and build relationships across languages and cultures. Because that information can be personal, this policy explains what we process and the choices available to you.
This may include your name, email address, phone number, username, profile photo, biography, profession, country of origin, current residency, display language, language abilities and goals, interests, account settings, authentication identifiers, privacy settings, subscription status, referral information, and account creation date.
We may collect your language goals, level, practice history, answers, mistakes, streaks, saved vocabulary, dictionary activity, lesson history, feedback, progress, mission results, preferences, and content you ask Leyo to remember. This helps us personalize lessons, practice, translations, explanations, and recommendations.
You can review or manage certain saved personal memory through the controls provided in the Services.
Depending on the features you use, we may process:
Live audio or video may be processed to provide communication, speech recognition, captions, translation, and related features. Unless a recording or upload feature clearly says otherwise, Leyo is not designed to retain raw live call audio or video as a permanent recording. We may retain user-created audio, uploaded media, transcripts, translations, summaries, notes, and other artifacts when the feature is designed to save them.
If you use Passport, Explore, trip, nearby, check-in, or travel features, we may process destinations, dates, trip participants, language needs, readiness, places, check-ins, travel preferences, approximate location, or precise device location when you grant permission and the feature requires it.
You can control device location permission in your operating-system settings. Some location-based features may not work without it.
If you invite someone, share a trip or meeting link, join a room, or use social features, we may process names, usernames, email addresses, phone numbers, handles, invite links, participant roles, and relationship context that you provide.
Do not provide someone else's personal information unless you have the right to do so.
We may collect IP address, device and browser type, operating system, app version, device or app identifiers, language, time zone, network information, pages or screens viewed, buttons or features used, referral source, session activity, crash reports, diagnostics, performance information, and approximate location inferred from IP address.
We and our analytics or diagnostics providers may use cookies, local storage, SDKs, pixels, session replay, and similar technologies. Session replay is intended to help us understand product problems and interactions; we configure it to avoid or mask sensitive content where supported, but you should still avoid entering unnecessary sensitive information.
Apple, Google, Stripe, RevenueCat, or another payment provider may process purchases. Leyo generally receives limited billing data such as subscription status, plan, transaction or customer identifiers, renewal and expiration dates, trial eligibility, invoices, and refunds. We do not receive your full payment-card number from app stores or payment processors.
If you contact support, report content, send feedback, respond to a survey, or report a bug, we may collect your contact information, message, screenshots, device data, logs, and other information needed to respond or investigate.
If you proceed with account deletion, we ask why you are leaving. Answering is optional, and you can skip the question or choose "Prefer not to say." The selected reason, if any, and optional comments are stored as a separate product-feedback record together with platform, app version, locale, and submission time. Whether or not you provide a reason, immediately before deletion we also add a limited product-analytics snapshot so we can understand patterns in why people leave. The snapshot may include your existing Leyo user ID, full name, email address, acquisition channel, sign-in provider, account age, recency, onboarding status, subscription or trial status, language count, streak, and coarse feature-usage counts.
We retain the Leyo user ID, full name, and email address in this separate deletion-feedback record for up to 24 months for account-deletion analysis and product improvement. After that period, those identifiers are removed from the record. The record does not contain your phone number, profile text, messages, posts, session content, or precise location. Please do not include additional names, contact details, or other personal information in optional comments.
We may receive information from authentication providers, app stores, payment providers, referral sources, communication services, or other services you choose to use with Leyo. The information depends on the service and your settings and permissions.
We use information to:
When you use an AI, translation, speech, or communication feature, relevant input and context may be sent to Leyo systems and specialized service providers so the feature can work. For example, speech may be processed to create text or translations, a prompt may be sent to an AI provider to generate a lesson, or saved context may be used to personalize a response.
Leyo does not sell private messages, call content, transcripts, files, or saved personal memory. We do not use private Communication Content to train foundation models for unrelated customers. We may use aggregated, de-identified, or privacy-protected information to measure quality and improve the Services. We may also use content when you expressly submit it as feedback, opt in to a research or improvement program, or ask us to investigate a specific problem.
AI output may be inaccurate. Review important translations, summaries, explanations, and recommendations before relying on them.
When you post, message, join a room, participate in a trip, follow someone, share a link, or collaborate, the profile information and content intended for that space are shared with the people who can access it. Other users may save, copy, screenshot, export, or forward content you share.
We share information with providers that help operate the Services, such as providers for cloud hosting, databases, authentication, storage, AI, speech recognition, text-to-speech, translation, real-time communication, notifications, email, analytics, session replay, crash reporting, customer support, security, payments, and subscription management.
These providers may process information only for the services they provide to us, under their agreements and applicable law.
If you open a third-party link, authenticate with another provider, share through your device, or direct Leyo to interact with another service, information may be provided to that service as necessary for your request. Its own terms and privacy policy apply.
We may disclose information when reasonably necessary to comply with law or legal process; respond to lawful requests; enforce our Terms; investigate fraud, abuse, or security incidents; or protect the rights and safety of Leyo, users, providers, or the public.
Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, subject to this policy or protections that are substantially similar.
We may share information in other ways at your direction or with your consent.
We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising.
Your username, profile photo, biography, language information, posts, comments, reactions, and other information may be public or visible to other users depending on the feature and your privacy settings.
A private profile limits some access but does not make information private from people you approve, people in a shared conversation or trip, meeting participants, or people who already received content from you.
We keep information for as long as reasonably necessary for the purposes described in this policy. Retention depends on the type of information, the feature, account status, legal requirements, security needs, and whether other users need continued access to shared content.
For example:
We may retain de-identified or aggregated information that cannot reasonably be linked to you.
You can delete your Leyo account in the mobile app through Settings > Danger Zone > Delete Account. Deletion is designed to remove or anonymize your Leyo account and associated personal data from active systems, subject to the exceptions below.
We may retain limited information when reasonably necessary for legal compliance, tax or accounting, payment disputes, fraud and abuse prevention, security, enforcement, backups, or protecting another person's rights. Content that other people copied, exported, or received from you is outside our control. Some shared records may be retained in an anonymized form or with content needed by other participants.
The optional deletion-survey record and limited product-analytics snapshot may remain after account deletion for product analysis. The record includes your existing Leyo user ID, full name, and email address for up to 24 months, after which those identifiers are removed. Optional comments may contain information you choose to provide.
Deleting your Leyo account does not cancel an Apple App Store, Google Play, or other externally billed subscription. Cancel the subscription separately through the applicable provider.
Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing, or to withdraw consent.
You can manage many choices through profile and privacy settings, Leyo Memory controls, app permissions, notification settings, and your device or browser. You may also contact support@leyo.ai.
We may need to verify your identity. We may limit or deny a request where permitted by law, including to protect security, prevent fraud, comply with legal obligations, or protect another person's rights.
California residents may have rights to know, access, correct, delete, and obtain information about categories of personal information collected, used, or disclosed, and the right not to be discriminated against for exercising privacy rights.
In the preceding 12 months, we may have collected the categories described in Section 1, including identifiers, customer records, commercial information, internet or electronic activity, approximate or precise geolocation where enabled, audio or visual information, inferences, and content you provide.
We collect, use, and disclose these categories for the business and service purposes described in Sections 2 and 4. We do not knowingly sell or share personal information of users under 16 for cross-context behavioral advertising.
To exercise a California privacy right, contact support@leyo.ai. You may use an authorized agent where permitted by law.
If you are in the European Economic Area, United Kingdom, or Switzerland, our legal bases may include:
You may have rights to access, correct, delete, restrict, object, request portability, and withdraw consent, and to complain to a local data protection authority.
Leyo is based in the United States. Information may be processed in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards for international transfers.
The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 provided personal information, contact support@leyo.ai.
People between 13 and the age of majority may use the Services only with parent or guardian consent and supervision. Local law may require a higher age for certain processing.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet, AI, cloud, communication, or storage system is completely secure.
Protect your credentials and devices, manage invite and meeting links carefully, review privacy settings, and avoid sharing information that is not needed.
Leyo is a communication and learning product, and you may choose to discuss personal topics. Use care before sharing government identifiers, financial account details, medical information, immigration information, confidential business information, precise travel plans, private family matters, or information about children.
Do not share sensitive information unless it is necessary, lawful, and appropriate for the feature and the people involved.
We may send service messages, security alerts, account notices, product updates, and support communications. Where permitted, we may also send marketing messages.
You can unsubscribe from marketing email through the link in the message or by contacting us. You may still receive transactional, security, or service-related messages.
We may update this policy as the Services or applicable requirements change. If a change is material, we will take reasonable steps to notify you, such as posting the updated policy, changing the "Last Updated" date, or providing an in-app or email notice.
Questions or privacy requests can be sent to:
Utopia Technology, LLC
Email: support@leyo.ai
Website: https://leyo.ai
